All Parking is located on the southwest portion of the building. Anything that is labeled a parking space including the covered parking and along the back fence is CREATE parking. In the event these lots are full we do have an overflow lot where Pinned coffee shop is located and any street parking is ok at guests discretion. The lot to the east is off limits to our guests.

Although a majority of children are incredibly well-behaved, our mission is to provide a safe and relaxing experience for our guests and artists. Since we are a large team, we are working on reducing the amount of people in the salon, especially on the salon floor. Children are welcome in the salon only if they have a reservation. Management will give verbal reminders in-person if this policy is violated and may result in rescheduling guests’ appointments and being charged a same day cancellation fee. Please respect this as we strive to provide an amazing experience for ALL guests and although we love your children, other guests may not and are paying for a relaxing experience not surrounded by other people’s children. Thank you.

Due to the size of our salon, the pandemic and our desire to create the best environment possible for our clients and staff, we cannot have guests’ of guests’ on the floor or in the reception area. If you have one guest with you they may sit in reception if it’s not busy but if you have multiple people with you they will not be allowed inside CREATE.the collective. Please have them stay in the building reception area or they may sit in a chair next to the artist providing the service, however, in the event this becomes a problem and difficulties arise for other artists to work we will ask the guests’ guest to wait outside. The only additional guests allowed on the salon floor are parents accompanying a minor or guest with special needs who has an appointment.

CREATE is a booth rental salon and all stylists are independent contractors running their own independent businesses in our facility. They simply rent a chair and operate their own independent entities. If you have questions about your hair please contact your stylist directly. If you discover you are working with a commission stylist and speaking to them directly doesn’t resolve questions or concerns a manager or owner will step in and assist with any of the above.

If you are not satisfied with products purchased directly through CREATE we are happy to swap them out for a product of equal or lesser value as long as they have only been used 1 time and are 99% full. We cannot issue refunds on open products. If the swap out is a higher priced item, the guest is responsible to make up the difference. We cannot swap out products less than 90% full and do not issue refunds on products that have been opened/used. If your product is unopened we are happy to issue a return or swap out within 30 days of purchase with receipt.

Masking is optional at CREATE and we respect everyone’s decision to mask or not mask. Any discrimination of any kind will not be tolerated.

CREATE has not mandated vaccines for management, artists, clients, students or teachers. Although a high majority of our team is vaccinated we will not disclose anyone’s private health information. Any discrimination of any kind will not be tolerated.

If you are feeling a little under the weather, have cold symptoms, a fever, been exposed to COVID-19 or have any other reasons that may lead you to believe you possibly have COVID-19. Please reschedule your appointment.

CREATE loves dogs, but cannot allow them due to being mindful of other guests’ experiences in the salon. We don’t know who has allergies to animals and/or trauma and we refuse to lessen another guests’ experience. Please call the salon and ask permission the day before your appointment. DO NOT bring a dog here without notifying your stylist or management. Dogs in the salon must be leashed at all times and with the dog owner.

Please be mindful of your stylists booking and no-show policies. If their policies are not clearly listed, please ask for their policies before booking a reservation.